Contact Sales

Customer Service Policy

Ensuring Quick Issue Resolution
and Maximum Uptime

Global Support Services

RuggedCom offers Global Support with unsurpassed responsiveness through a world class Technical Action Center (TAC). Offering both presales and postsales support, no question is too small or large for us to handle in order to ensure your business operations are up 7x24x365 days.

Understanding our Customers needs gives us the edge to provide top notch Customer Support. We have experience at both the IT level and at the automation level for a diverse set of industries including electric utility, transportation, and general industrial applications. It is our goal to provide you with unparralleled support, at any project stage, that will enable you to have a fully Rugged Network.

Technical Action Center (TAC)

Mission critical applications require reliable networks and 24-hour access to experienced Support Consultants. RuggedCom has assembled a team of highly trained and qualified Support Engineers having a diverse background in IT, Telecommunications with domain expertise in utility, transportation and industrial applications. Our highly advanced tracking reporting and call handling escalation system, ensures effective resolution for all our customer issues.

RuggedCom’s extensive in-house labs allow our Support Consultants to perform fault simulations in order to quickly troubleshoot and diagnose issues. Our Support team also has direct access to RuggedCom’s Engineering and R&D teams to assist whenever necessary. The entire RuggedCom organization is committed to supporting all our customers.

Pre-Sales Support

Designing applications is key to ensuring an effective network. Our Network Applications Engineers can assist with the design at the early stages to help optimize your network and provide Proof of Concept.

Post-Sales Support

Our products our backed by our 5-year no-nonsense warranty. If an issues does arise with any of our products, our support team is available to help troubleshoot. If necessary the Support team will issue an Return Manufacturing Authorization (RMA) to either replace or repair the unit. For those critical situations, advanced replacement units can be sent to ensure minimal disruption of operations.

Web-Based Support

In addition to being able to directly talk to a Customer Support representative, RuggedCom offers an on-line web form to allow you to send in enquiries directly to our support team. This is an easy and convenient way to get answers to those non-critical issues, or for general questions and inquiries you may have about our products.

Access our Customer Technical Support form.

RuggedCom also offers an extensive knowledge base of information through our website. User manuals, FAQs, Applications, software releases and white papers are all available.

Access our Document Download page.

Access our Software Downloads page.

Onsite Consultants

Sometimes our customers need even more support than can be provided over the phone or through the web. RuggedCom’s dedication to Customer satisfaction extends beyond our TAC through our value added services with options to have an onsite Consultant visit your location to help you with your networking need.

Enquire more about our Extended Support and Professional Networking Services

Technical Action Centre

Tel: 1 (866) 922-7975 or +1 (905) 856-5288

RuggedMax™ Support

Sales Support
Tel: 1 (888) 264-0006 ext.1900